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Our Store Policy

1. Introduction

Welcome to Curate Me Fab. By using our website www.curatemefab.com and purchasing our products, you agree to comply with the following Terms of Service. Please read them carefully before placing an order. 

 

2. Delivery Policy

We process orders within 24 working hours excluding weekends after confirmed payment. Delivery timeframes are as follows:

  • Lagos: 1-3 working days (excluding weekends & public holidays).

  • Outside Lagos: 3-5 working days (excluding weekends & public holidays).

  • Outside Nigeria: 5-7 working days (excluding weekends & public holidays).

 

3. Delivery Terms

All deliveries are doorstep deliveries; we do not offer bus park drop-offs.

  • Delivery fees are non-refundable once an order has been dispatched.

  • Fees may change based on product weight and size, and additional charges may apply.

  • We attempt delivery twice; if unsuccessful, a new delivery fee will be required.

  • Delivery estimates may change due to unforeseen circumstances such as roadblocks, protests, or other disruptions.

 

4. Refund & Exchange Policy

  • Store credits may be offered in certain cases, at our discretion {please refer to our refunds & exchange policy page}.

  • Customers must ensure they are certain about their purchase before placing an order.

 

5. Returned Packages

  • Packages returned due to unsuccessful delivery will require a new delivery fee to be resent.

 

6. Shipping Error Policy

  • If you receive the wrong product, you must notify us within 24 hours of delivery.

  • We will replace the item if the mistake is on our part. Failure to report within this timeframe may result in the denial of exchange or returns.

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7. Changes to Terms

We may update our Terms of Service from time to time. Continued use of our website constitutes acceptance of any changes.

For any inquiries, please reach out to us via email at contact@curatemefab.com 

 

 

8. Website Processing Fee

Our website processing fee is 3% per transaction and covers the unavoidable operational costs incurred once an order is placed. These include:

1.Payment gateway charges

Fees charged by payment processors to securely authorize and process card, bank transfer, or online payments.

2.Bank transaction and settlement fees

Costs associated with receiving, settling, and reconciling payments into our business accounts.

3.Fraud prevention and payment security systems

Tools and services used to protect customers and the business from fraudulent transactions and chargebacks.

4.Website infrastructure and maintenance costs

Expenses related to maintaining a secure, functional e-commerce platform that allows customers to place orders online.

5.Transaction handling and order processing costs

Administrative costs incurred once an order is successfully submitted and logged into our system.

Non-Refundable Website Processing Fee 

The website processing fee (3%) is non-refundable.

Once an order is placed, payment processing and transaction costs are immediately incurred and cannot be reversed.

As a result, the website processing fee will not be refunded under any circumstances, including but not limited to:

• Order cancellations

• Order modifications

• Failed delivery attempts

• Customer error at checkout

• Refunds initiated for eligible products

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