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Our Store Policy

1. Introduction

Welcome to Curate Me Fab. By using our website www.curatemefab.com and purchasing our products, you agree to comply with the following Terms of Service. Please read them carefully before placing an order. 

 

2. Delivery Policy

We process orders within 24 hours {excluding weekends} after confirmed payment. Delivery timeframes are as follows:

  • Within Lagos: 1-3 business days (this typically excludes weekends & public holidays).

  • Outside Lagos: 3-5 business days (this typically excludes weekends & public holidays).

  • Outside Nigeria: 5-7 business days (this typically excludes weekends & public holidays).

 

3. Delivery Terms

All deliveries are doorstep deliveries.

  • Delivery fees are non-refundable once an order has been dispatched.

  • Fees may change based on product weight and size, and additional charges may apply.

  • We attempt delivery once, if unsuccessful, a new delivery fee will be required. From the moment you place your order, please ensure your availability to receive your order or at the very least, make arrangements to have someone receive it on your behalf.

  • Delivery estimates may change due to unforeseen circumstances such as roadblocks, protests, or other disruptions.

 

4. Refund & Exchange Policy

  • Replacements and compensations will be offered in qualifying cases, at our discretion {please refer to our refunds & exchange policy page}.

  • Customers must ensure they are certain about their purchase before placing an order.

 

5. Returned Packages

  • Packages returned due to unsuccessful delivery will require a new delivery fee to be resent.

 

6. Shipping Error Policy

  • If you receive the wrong product, you must notify us within 24 hours of delivery.

  • We will replace the item if the mistake is on our part. Failure to report within this timeframe may result in the denial of exchange or returns.

  • Ensure your shipping details are accurate as any shipping error accruing from wrongfully entered shipping information will require a new delivery fee to attempt shipping a second time.

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7. Warranty

Curate Me Fab. offers a warranty of 6 months for all our jewelry pieces. In the extremely unlikely event that any piece of jewelry purchased from us tarnishes within the stipulated timeframe, it would be replaced with an additional compensatory mystery gift. 

 

 

8. Changes to Terms

We may update our Terms of Service from time to time as we reserve the right to do so. Continued use of our website constitutes acceptance of any changes.

For any inquiries, please reach out to us via email at contact@curatemefab.com 

 

 

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