At Curate Me Fab, we are dedicated to providing you with a hassle-free refund and exchange experience. Your satisfaction is our priority, and we want to make sure you feel completely at ease and confident when shopping with us. 

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TIMEFRAME: The refund/exchange process must be initiated within 24hrs after receipt of item(s). This is to say that it is incumbent upon the customer to check every delivered item immediately after receiving them and to report any damage, mistake or defect via email, phone call or WhatsApp chat within 24hrs.

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REFUNDS: Curate Me Fab offers refunds as store credit ONLY for damaged, wrong or defective items with no available stock to replace them immediately and after we have been able to conclusively determine that the unlikely damage, mistake or defect did in fact occur from our end. The customer gets utmost priority when said item is back in stock.  The refund or replacement process however, must be initiated within the stipulated timeframe.

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EXCHANGE: We offer replacement ONLY for damaged, wrong, or defective items after we have been able to conclusively ascertain that the damage or mistake was from us, and the exchange process initiated within the stipulated timeframe. This is to enable us expedite the exchange before said item is sold out which is why we put a lot of emphasis on process initiation timeframe of 24hrs. We DO NOT offer exchange for change of mind reasons hence we do not do returns!!! Exchange/replacement applies only to same product or item but we allow for color or style variations where the exact item bought is sold out or out of stock.

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SHIPPING: We do NOT offer refunds for shipping as shipping is usually fulfilled by a third party - a transport logistics company, however, in the case of a wrong/defective product replacement fulfillment, the customer is NOT required to pay shipping fee again. 

WEBSITE PROCESSING FEE: If a refund is approved, it will apply only to the cost of the product(s) and will exclude the website processing fee.

 

THIRD PARTY RECIPIENT: Where an order is delivered to a third-party recipient, that recipient must verify the contents at the point of delivery. Curate Me Fab. will not be liable for any shortages, defects, or missing items reported after acceptance, as third parties may remove items once delivery has been completed.

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​ACCEPTANCE OF TERMS: Placing an order on our website confirms acceptance of these terms.

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